Is Zilgi jewellery made of real 925 sterling silver?

Yes. All Zilgi jewellery is made from genuine 925 sterling silver, which means it contains 92.5% pure silver and 7.5% alloy for durability. Our pieces are BIS-hallmarked and certified for purity, so you can verify authenticity on every item. We do not sell silver-plated or imitation jewellery.

Does 925 silver tarnish or turn black?

925 sterling silver can develop a dull or darkened appearance over time due to a natural chemical reaction with sulphur in the air — this is called tarnish, not rust, and it does not damage the silver. It is easy to remove by gently rubbing with a soft microfibre cloth or a mild silver-cleaning paste. To slow tarnishing, store your Zilgi jewellery in the pouch provided, away from moisture, perfume, and direct sunlight.

Is Zilgi jewellery nickel-free and safe for sensitive skin?

Yes. All Zilgi silver jewellery is 100% nickel-free and hypoallergenic, making it safe for people with sensitive skin or metal allergies. Our pieces are free from lead, cadmium, and other harmful metals, and are designed for everyday wear including for children.

Does Zilgi offer free shipping across India?

Yes, Zilgi Jewels offers free shipping on all orders across India with no minimum order value. We also offer Cash on Delivery (COD) as a payment option. Orders are typically dispatched within 1–2 business days and delivered within 5–7 business days depending on your location.

How do I find my ring size for Zilgi rings?

You can measure your ring size at home using a thin strip of paper or a thread. Wrap it snugly around your finger, mark where it overlaps, and measure the length in millimetres against our size chart at zilgi.com/pages/ring-size-guide. Indian ring sizes typically range from size 6 to size 30. If you are between sizes, we recommend choosing the larger size for comfort.

What is Zilgi's return and refund policy?

Zilgi Jewels accepts returns within the applicable return window for items that are unused, in original condition, and in original packaging. To initiate a return or exchange, contact us at zilgi.office@gmail.com or call +91 98798 98637. Full details are available at zilgi.com/policies/refund-policy.

Shipping policy

Zilgi Jewels Pvt. Ltd. Last updated: December 24, 2025

At Zilgi Jewels Pvt. Ltd., we are committed to delivering your 925 silver jewelry safely and in a timely manner. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed after successful payment confirmation. Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.

Orders placed after business hours or on holidays will be processed on the next working day. Processing time does not include shipping or delivery time.

Shipping Locations

Currently, Zilgi Jewels Pvt. Ltd. ships within India. We do not offer international shipping at this time unless explicitly stated on the website.

Delivery availability may vary depending on the customer’s location and courier service coverage.

Shipping Methods & Courier Partners

We work with reliable third-party courier and logistics partners to ensure safe and secure delivery of your orders. Shipping methods and courier partners may vary based on location, serviceability, and order value.

Once an order is shipped, tracking details will be shared via email or SMS, where applicable.

Estimated Delivery Time

Estimated delivery timelines may vary based on destination and courier service. In most cases, deliveries are completed within 3–7 business days after dispatch.

Delivery timelines are estimates only and may be affected by factors beyond our control, including courier delays, weather conditions, regional restrictions, or operational issues.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment. Any applicable shipping fees are non-refundable, except in cases where the return is due to an error or defect on our part.

Delivery Attempts & Customer Responsibility

Courier partners usually make multiple delivery attempts. If delivery fails due to incorrect address, unreachable contact number, customer unavailability, or refusal to accept delivery, the order may be returned to us.

In such cases, re-shipping may incur additional charges, or the order may be cancelled in accordance with our Refund & Cancellation Policy.

Customers are responsible for providing accurate and complete shipping information at the time of placing the order.

Damaged, Lost, or Missing Shipments

While we take all reasonable precautions to ensure safe delivery, Zilgi Jewels Pvt. Ltd. is not responsible for delays, damage, or loss caused by courier partners after dispatch.

If your order arrives damaged, incomplete, or appears to be tampered with, you must notify us within 48 hours of delivery along with clear images or videos of the package and product. Claims raised after this period may not be accepted.

Undeliverable or Returned Shipments

If an order is returned to us due to failed delivery attempts, incorrect address, or customer refusal, the customer may be responsible for additional shipping or handling charges.

Refunds, if applicable, will be processed in accordance with our Refund & Cancellation Policy after deducting any non-recoverable shipping or handling costs.

Changes to This Shipping Policy

Zilgi Jewels Pvt. Ltd. reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the website.

Continued use of the website after changes are made constitutes acceptance of the updated policy.

Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us at:

Zilgi Jewels Pvt. Ltd.
Email: zilgi.jewels@gmail.com
Address: Surat, Gujarat, India