Question 1

Is Zilgi jewellery made of real 925 sterling silver?

Accepted Answer

Yes. All Zilgi jewellery is made from genuine 925 sterling silver, which means it contains 92.5% pure silver and 7.5% alloy for durability. Our pieces are BIS-hallmarked and certified for purity, so you can verify authenticity on every item. We do not sell silver-plated or imitation jewellery.

Question 2

Does 925 silver tarnish or turn black?

Accepted Answer

925 sterling silver can develop a dull or darkened appearance over time due to a natural chemical reaction with sulphur in the air — this is called tarnish, not rust, and it does not damage the silver. It is easy to remove by gently rubbing with a soft microfibre cloth or a mild silver-cleaning paste. To slow tarnishing, store your Zilgi jewellery in the pouch provided, away from moisture, perfume, and direct sunlight.

Question 3

Is Zilgi jewellery nickel-free and safe for sensitive skin?

Accepted Answer

Yes. All Zilgi silver jewellery is 100% nickel-free and hypoallergenic, making it safe for people with sensitive skin or metal allergies. Our pieces are free from lead, cadmium, and other harmful metals, and are designed for everyday wear including for children.

Question 4

Does Zilgi offer free shipping across India?

Accepted Answer

Yes, Zilgi Jewels offers free shipping on all orders across India with no minimum order value. We also offer Cash on Delivery (COD) as a payment option. Orders are typically dispatched within 1–2 business days and delivered within 5–7 business days depending on your location.

Question 5

How do I find my ring size for Zilgi rings?

Accepted Answer

You can measure your ring size at home using a thin strip of paper or a thread. Wrap it snugly around your finger, mark where it overlaps, and measure the length in millimetres against our size chart at zilgi.com/pages/ring-size-guide. Indian ring sizes typically range from size 6 to size 30. If you are between sizes, we recommend choosing the larger size for comfort.

Question 6

What is Zilgi's return and refund policy?

Accepted Answer

Zilgi Jewels accepts returns within the applicable return window for items that are unused, in original condition, and in original packaging. To initiate a return or exchange, contact us at zilgi.office@gmail.com or call +91 98798 98637. Full details are available at zilgi.com/policies/refund-policy.

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